Terms and Conditions
Last updated: 10 December 2025
These Terms and Conditions govern your use of the website FRBHI.com and your purchase of any training, courses, events, or services from The First Responder Behavioral Health Institute Name (“we”, “us”, or “our”).
By accessing our website or purchasing our services, you agree to be bound by these Terms and Conditions.
1. About Us
Business Name: The First Responder Behavioral Health Institute
Registered in: Texas, USA
Business Address: 600 West 6th Street, 4th floor, Suite #1028, Fort Worth, Texas 76102
Email: info@FRBHI.com
2. Our Services
We provide:
- Online self paced training courses
- Live online training sessions
- In person training events
- Professional education and skills development
- Certificates of completion where stated
All training is for educational purposes only. Our services do not replace professional, clinical, medical, operational, or emergency decision making.
3. Eligibility
You must be at least 18 years old to purchase or access our services.
You are responsible for ensuring that our training is suitable for your professional role and regulatory requirements.
4. Accounts and Access
To access training, you may be required to create an account.
You agree to:
- Provide accurate information
- Keep your login details secure
- Not share your account with others
We may suspend or terminate access if misuse is detected.
5. Payments and Pricing
All prices are displayed on our website and are subject to change.
Payments are processed securely through Stripe or other approved payment providers.
We do not store full card details on our servers.
You authorise us to charge your chosen payment method for any purchase or subscription.
6. Subscriptions (If Applicable)
If you purchase a subscription:
- Billing will occur on a recurring basis as displayed at checkout
- You are responsible for managing your subscription
- Cancellation stops future charges but does not refund past payments
7. Delivery of Training
Online Courses
Access is granted electronically after payment.
Live Online Training
Access details are provided by email. Attendance is your responsibility.
In Person Training
Location, schedule, and attendance requirements will be provided in advance.
We reserve the right to change instructors, schedules, and delivery format if required.
8. Recordings and Replays
Live online sessions may be recorded for training and quality purposes.
By attending, you consent to:
- Being visible in the session environment
- Limited use of recordings for training delivery
We will not sell recordings featuring participants without explicit consent.
9. Certificates and Attendance
Certificates of completion are issued only where stated.
You are responsible for:
- Meeting attendance requirements
- Completing any required assessments
- Verifying whether certificates meet your professional accreditation needs
We do not guarantee recognition by any regulatory or professional body.
10. Health, Clinical, and Sensitive Content
Some training may relate to mental health, trauma, or emergency response.
You acknowledge that:
- Training is educational only
- We do not provide medical diagnosis or treatment
- You remain responsible for all clinical and operational decisions
You agree not to share patient data or confidential third party information during training.
11. Refunds and Cancellations
Online Self Paced Courses
Refunds are only available if clearly stated at the point of purchase.
Live Online Training
Refund eligibility, if any, will be stated at the time of booking.
In Person Training
Refunds may be subject to venue, travel, and administrative costs.
Failure to attend does not automatically entitle you to a refund.
If a training session is cancelled by us, you will be offered:
- A rescheduled date, or
- A refund at our discretion
12. Intellectual Property
All training materials, videos, documents, and content are the intellectual property of The First Responder Behavioral Health Institute..
You may:
- Use materials for personal professional use only
You may not:
- Copy, resell, share, distribute, or reproduce content
- Record training without permission
13. Acceptable Use and Behaviour
You agree to:
- Act professionally in all sessions
- Treat trainers and other participants with respect
- Not disrupt training or community environments
We may remove participants without refund for inappropriate behaviour.
14. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential losses
- We do not guarantee outcomes, qualifications, promotions, or income
- Training outcomes depend on user application and professional context
Our total liability is limited to the amount you paid for the service in question.
15. Technology and Service Availability
We are not responsible for:
- Internet failures
- Platform outages
- Device compatibility issues
- Third party service disruptions
Access may be suspended temporarily for maintenance or system updates.
16. Data Protection and Privacy
Your personal data is handled in accordance with our Privacy Policy and Cookie Policy, which form part of these Terms.
17. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including but not limited to natural disasters, internet outages, government restrictions, or venue failure.
18. Changes to These Terms
We may update these Terms at any time. The most current version will always be available on our website.
19. Governing Law
These Terms are governed by the laws of the United States, without regard to conflict of law principles.
Where required by local law, mandatory consumer protections remain unaffected.
20. Contact Us
If you have questions about these Terms, contact:
Business Name: The First Responder Behavioral Health Institute
Registered in: Texas, USA
Business Address: 600 West 6th Street, 4th floor, Suite #1028, Fort Worth, Texas 76102
Email: info@FRBHI.com