Privacy Policy

Last updated: [10 December 2025]

This Privacy Policy explains how The First Responder Behavioral Health Institute (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website and training services at FRBHI.com.

We are a business registered in the United States and we serve customers globally, including professionals in emergency services, healthcare, clinical, and first responder roles. We are committed to protecting your privacy and handling your personal data responsibly.

1. Who We Are

Business Name: The First Responder Behavioral Health Institute
Registered in: Texas, USA
Business Address: 600 West 6th Street, 4th floor, Suite #1028, Fort Worth, Texas 76102
Email: info@FRBHI.com

We are the data controller responsible for your personal data.

2. Information We Collect

A. Information You Provide

We may collect:

Full name
Email address
Phone number
Billing address
Payment details
Professional role or sector
Course enrolment details
Attendance records
Certificate and accreditation records
Messages sent via forms, email, or support

B. Information Collected Automatically

IP address
Browser and device information
Pages visited and usage behaviour
Cookies and analytics data

C. Payment Information

Payments are processed securely by third-party payment providers. We do not store full card details on our servers.

3. Health and Sensitive Information

Some of our training relates to mental health, trauma, clinical practice, or emergency response.

We do not intentionally collect:

Patient medical records
Protected Health Information (PHI)
Case-specific clinical files

If sensitive personal information is voluntarily shared during training, we:

Use it only for training delivery
Apply enhanced security measures
Do not sell or share it for marketing purposes

Our training is for educational purposes only and does not replace professional medical, clinical, or operational judgment.

4. How We Use Your Information

We use your information to:

Provide and manage access to online courses
Deliver live online and in-person training
Process payments and subscriptions
Issue certificates and attendance records
Provide customer support
Send service updates and training communications
Send marketing emails if you opt in
Improve our website, systems, and course materials
Meet legal, tax, and regulatory obligations

We do not sell personal data.

5. Live Online and In-Person Training

For live online sessions, we may collect:

Display name
Email address
Attendance data
Chat or Q and A participation

For in-person events, we may collect:

Registration details
Attendance confirmation
Certification verification records

Sessions may occasionally be recorded for training or quality purposes. Where this occurs, participants will be informed in advance.

6. Legal Basis for Processing (EU and UK Users)

For users located in the UK or EU, we process data under:

Your consent
Performance of a contract
Legal obligation
Legitimate business interests such as service delivery, security, and improvement

7. Marketing Communications

You will only receive marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Who We Share Data With

We may share your data with trusted service providers, including:

Website and cloud hosting providers
Learning management systems
Live training and webinar platforms
Payment processors
Email marketing platforms
Analytics and security services
Legal and accounting professionals

All providers are required to protect your data.

9. International Data Transfers

Your personal data may be processed outside your home country. Where this occurs, appropriate safeguards are applied to protect your information.

10. Cookies and Tracking

We use cookies to:

Improve website performance
Analyse traffic and engagement
Remember user preferences
Support marketing activity

You can control cookies through your browser settings.

11. Data Security

We use appropriate technical and organisational measures, including:

Secure encrypted connections
Access controls
System monitoring
Secure payment processing

While no system is completely immune from risk, we take reasonable steps to protect your data.

12. How Long We Keep Data

We retain personal data only for as long as necessary to:

Provide training services
Maintain certification records
Meet tax and legal obligations
Resolve disputes
Operate our business

You may request deletion where legally permitted.

13. Your Privacy Rights

United States

Your rights vary by state. If applicable, you may have the right to:

Access your personal data
Request deletion
Correct inaccurate data
Opt out of certain data uses

We do not sell personal data.

UK and EU

You have the right to:

Access
Rectification
Erasure
Restriction
Objection
Data portability
Withdrawal of consent

To exercise any rights, email: info@FRBHI.com

14. Children’s Privacy

Our services are intended for adults and professionals only. We do not knowingly collect data from anyone under 16 years of age.

15. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

17. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact: