Cookie Policy
Last updated: 10 December 2025
This Cookie Policy explains how The First Responder Behavioral Health Institute (“we”, “us”, or “our”) uses cookies and similar technologies on our website FRBHI.com.
We use CookieYes to manage user consent and ensure compliance with UK GDPR, EU GDPR, and applicable US privacy laws.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function correctly, improve performance, enhance security, and analyse how visitors interact with the website.
Cookies may be:
- Session cookies which expire when you close your browser
- Persistent cookies which remain until they expire or are deleted
2. How We Use Cookies
We use cookies to:
- Ensure the website works correctly
- Secure user logins and accounts
- Enable course access and checkout
- Process payments securely
- Analyse website traffic
- Improve user experience
- Support marketing and communications
3. Types of Cookies We Use
A. Strictly Necessary Cookies
These cookies are essential and cannot be switched off. They are required for:
- Account login and authentication
- Course access and membership systems
- Security and fraud prevention
- Shopping cart and checkout
- Cookie consent preferences (via CookieYes)
These do not require user consent.
B. Performance and Analytics Cookies
These cookies allow us to understand how users interact with our website so we can improve it. They collect:
- Pages visited
- Time spent on pages
- Navigation and errors
These cookies are only activated where consent is given through CookieYes.
C. Functional Cookies
These cookies remember user preferences such as:
- Login status
- Form inputs
- User preferences
They improve usability and personalisation.
D. Marketing and Advertising Cookies
These cookies may be used to:
- Measure marketing campaign performance
- Track conversions
- Display relevant adverts
These cookies are only used where legally permitted and only after consent is given.
E. Payment and Security Cookies (Stripe)
We use Stripe to process payments. Stripe may set cookies to:
- Enable secure card transactions
- Detect fraud and abuse
- Maintain payment session integrity
We do not store full card details on our servers.
Stripe operates under strict global compliance including PCI-DSS security standards.
4. Cookies Set by Fluent
Our website uses Fluent (FluentCRM, FluentForms, FluentCommunity, and related tools), which may set cookies for:
- Logged-in user sessions
- Member access control
- Form submissions
- Email marketing preferences
- Community access and enrolments
These cookies are either:
- Strictly necessary, or
- Activated only after consent (where applicable)
5. Third-Party Cookies
Third-party cookies may be set by services we use, including:
- Stripe (Payments)
- CookieYes (Consent management)
- Website hosting providers
- Security and firewall services
- Analytics tools (if enabled)
Each provider manages cookies under their own policies.
6. How You Control Cookies
You can control cookies in three ways:
- Through the CookieYes consent banner
- Via your browser settings
- By clearing stored cookies at any time
Disabling certain cookies may affect:
- Account login
- Course access
- Checkout and payments
- Personalised features
7. Legal Basis for Cookies (UK and EU)
- Essential cookies operate under legitimate interest
- Non-essential cookies rely on user consent via CookieYes
You can change or withdraw consent at any time.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time. The latest version will always be published on this page.
9. Contact Us
If you have any questions about this Cookie Policy, you can contact:
Business Name: The First Responder Behavioral Health Institute
Registered in: Texas, USA
Business Address: 600 West 6th Street, 4th floor, Suite #1028, Fort Worth, Texas 76102
Email: info@FRBHI.com